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New Accessibility

We are committed to ensuring our programs and services are completely accessible to all members of the community.  

If you are coming to the Hospital and have special needs, please see our Accessibility information.

If you are planning an event, see How to Plan an Accessible Event from the Ministry of Community and Social Services.

Mount Sinai's Accessibility Plan

On September 29, 2003, the Mount Sinai Hospital Board of Directors adopted the following "Accessibility Planning Policy" for the organization. Mount Sinai Hospital is committed to:

  • the continual improvement of access to facilities, policies, programs, practices and services for patients and their family members, staff, health care practitioners, volunteers and members of the community;
  • the participation of people with disabilities in the development and review of its annual accessibility plans;
  • ensuring hospital by-laws and policies are consistent with the principles of accessibility; and
  • The establishment of an Accessibility Working Planning Committee at Mount Sinai Hospital (see our Terms of Reference - 57 KB pdf pdf icon).

Download the following Mount Sinai Hospital Accessibility Plans as pdfs. 

 Accessibility Policies and Resources for Staff and Patients

  • Providing Care for People with Disabilities (114 KB pdf pdf icon)
    This comprehensive policy has been prepared to ensure that all members of the hospital community are aware of their rights and responsibilities to benefit all patients, visitors, employees, associates and volunteers by achieving accessibility for people with disabilities.
  • 2010 Customer Service Accessibility Report (74 KB pdf pdf icon)
  • Accessibility at Mount Sinai Hospital - Presentation (2.4 MB ppt PowerPoint file)
    This presentation helps explain Mount Sinai's Customer Service Standard as part of the Accessibility for Ontarians with Disabilities Act, our reponsibilities and our implementation plan.
  • Eliminating Barriers, Providing Support (530 KB pdf pdf icon)
    A staff guide to disability and interacting with people with disabilities.
  • Use of Service Animals - Policy (125 KB pdf pdf icon)
    Mount Sinai Hospital welcomes people with disabilities partnered with a service animal. This policy aims to address concerns regarding the presence of service animals, and help in maintaining infection control principles.


Contact Us

If you cannot access the document, please contact the Mount Sinai Hospital Communications & Marketing department at 416-586-5065 or