Industry Leading Customer Service
Mount Sinai Allograft Technologies sustains high quality customer service through personal accountability and professional commitment. Our staff are highly trained and certified by the American Association of Tissue Banks (AATB) and/or the College of Medical Laboratory Technologist of Ontario (CMLTO).
Exceptional Customer Service
- 24/7/365 ordering and inquiries
- Emergency requests & delivery
- Product returns accepted
- Secure and timely delivery
- Consignment services available
- Orders can be shipped for same day or next day delivery
Our fundamental values allow us to serve our patients effectively and distinguish Mount Sinai Hospital and the Samuel Lunenfeld Research Institute as a model health care centre. These values include:
Excellence: Pursuing excellence and innovation in everything we do. Our ideas and enthusiasm help us continuously improve.
Service: Providing patient and family-focused care that is sensitive to our multicultural community.
Teamwork: Taking a collaborative and multidisciplinary team approach to patient care, teaching and research.
Collaboration: Creating dynamic partnerships both internally and externally in benefit to patients and our role as a teaching hospital.
Respect and Diversity: Valuing and respecting each other’s differences. We recognize that every person is different and shaped by his/her unique experience.
Leadership: Promoting the development and growth of leaders at all levels through continuous learning and knowledge sharing.