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How to Order Implants and Services

Ordering Allograft Implants

Health-care facilities and surgeons are approved to order allograft tissues from Mount Sinai Allograft Technologies.
 

Only licensed surgeons and clinical professionals are permitted to transplant allograft implants.

 

Special Orders

Allograft tissues can be ordered 24 hours a day, 7 days a week and 365 days a year. Emergency orders can be fulfilled on short notice. In many cases, orders can be shipped on the same day or within 24 hours. Please call us at 416-586-8870 for more information on rush orders.
  

Consignment Services

We are pleased to be the only Canadian producer to offer a bulk supply of allograft products on a consignment basis to our higher volume, pre-approved users.

This service allows users to maintain their own supply of high quality tissues on hand, preventing stock-outs, and allow ordering of customized grafts. Additional benefits of our Consignment Service include more effective surgery scheduling and operating room efficiency gains.

Please contact us for additional details regarding consignments services.
 

Return Policy

We are pleased to accept returns of unused items subject to our return policy. Please see our return policy below.
   

Lyophilized Tissues

A return authorization number must be obtained from MSH within 4 business days of receipt of tissue. Upon receiving the authorization number the tissue must be shipped back to MSH in its original packaging and received by MSH within five (5) business days of the date and time indicated on the MSH shipping box, indicating the original shipment date and time from MSH.

The original packaging must not be opened or compromised. In addition, the return authorization number must be documented on the top portion of the outside of the shipping container.
 

Frozen Tissues

A return authorization number must be obtained from MSH within 24hrs of receipt of tissue. Upon receiving the authorization number the tissue must be shipped back to MSH in its original shipping container and received by MSH within 48 hours of the date and time indicated on the MSH shipping container, indicating the original shipment date and time from MSH.

The original shipping container must not be opened and the tamperproof seal must be intact. In addition, the return authorization number must be documented on the top portion of the outside of the shipping container.

Should a staff or surgeon question the quality or clinical effectiveness of a tissue, but the time frame has exceeded the limits listed above, authorization to return tissue to MSH will be considered on a case by case basis. A credit for the tissue will be granted only after the tissue has been properly returned to and inspected by MSH personnel.
  

Payment

Account statements are sent on a monthly basis and payment is due within 30 days of the issue date, unless stated otherwise. Payments can be made via corporate cheque and mailed to:

Mount Sinai Hospital
Joseph and Wolf Lebovic Health Complex
539-600 University Avenue
Toronto, Ontario, Canada, M5G 1X5
  
General Inquiries
t
416-586-8870
f 416-586-4458
allograft@mtsinai.on.ca