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FAQs

Information that may assist you to make the most of your time with us
 
How do I contact the Family Health Team at Mount Sinai Hospital?

Each health-care provider works with a dedicated secretary. Be sure to note your secretary’s name and extension on your first visit to the clinic. 

How do I make a same day appointment?

If you have a health concern which requires urgent attention, please call between 9 and 11 a.m. and we will try to accommodate your request with one of our providers.
 

How do I cancel an appointment?

Appointments with our team are in high demand and your early cancellation will give another person the opportunity to access timely medical care. Please be considerate and phone your secretary 24 hours prior to your appointment to cancel or re-book. Failure to do so may result in a minimum cancellation fee of $50.00.
 

How do I receive a prescription refill?

Prescriptions are refilled during office visits only. Please plan ahead to ensure you do not run out of medications, and speak to your doctor or nurse practitioner at your appointment about any refills you may require. A good practice is to bring all your medications with you to each appointment. 
 

How do I request a referral?

If you wish to have a referral to a specialist, please book an appointment to have the problem assessed. When a referral to a specialist is made for you, it generally takes two to four weeks for the specialist’s office to call you to schedule an appointment. If you are not contacted about your specialist appointment, call the referral line at 416-586-4800 ext. 4129. Please re-book with your physician or nurse practitioner if there is a change in your condition which may necessitate an urgent referral.
 

What about my privacy as a patient?

Our team collects your health information in order to treat and care for you. It is only shared with the people who are directly involved in your care, including students, residents, and post-graduate trainees.

At times, we may send you information regarding new services available at our clinic. If you do not wish to be contacted or receive mailings from us, please let your secretary know.

For more information about how we protect your privacy or how to access your health record, download our "Privacy: A Guide for Patients"   brochure or contact the Mount Sinai Hospital Corporate Privacy Officer at 416-586-4800 ext. 2101 or privacy@mtsinai.on.ca
 

What kind of services are not covered by OHIP? 

Several services are not covered by OHIP. Common examples include:

  • notes for work or school;
  • travel advice;
  • insurance forms;
  • release of medical records;
  • cosmetic procedures.

Generally, an appointment needs to be scheduled to allow sufficient time for your provider to fill out forms completely.
 

How do I find out about my test results?

It is our usual practice not to call patients with normal lab results. You will, of course, be informed of all significant or abnormal reports. When medically indicated, or if you are concerned, we will see you in the office to discuss the results and organize future action as needed.
 

How do I change my personal information?

In order to be able to contact you with important information, it is essential that you keep us informed of any changes to your address, telephone numbers and health card, and to obtain a new Mount Sinai Hospital card reflecting these changes. You are required to show a valid health card and current Mount Sinai Hospital card at every visit.