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Accessibility Information for Patients and Families

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Wheelchair information for Mount Sinai Hospital

600 University Avenue (Main Hospital site)

  • Wheelchairs are available at the Murray Street entrance of the Hospital
  • Every entrance is wheelchair accessible.
  • Wheelchair-accessible washrooms are located throughout the Hospital.
       

60 Murray Street (across from the back of the main building)

  • Wheelchair access is open at the south entrance of the building.

 

 700 University Ave., 3rd Floor (The Lawrence and Frances Bloomberg Centre for Women's and Infants' Health)

  • There is a ramp to the main entrance on University Avenue. All washrooms are wheelchair accessible.
       

Wheel Trans pick up and drop-off locations

  • Next to the Murray Street entrance revolving doors (Northside of doors).
  • 700 University Ave. – Wheel-Trans ramp
  • 60 Murray Street across from the main Hospital building. Please use the walkway at south end of 60 Murray Street.
 

For the hearing impaired

Telecommunications devices for people who are hearing-impaired (TTYs, Pocket Talkers and other assistive devices) are available to patients.

If you require an assistive device, please inform the clinic/unit staff in advance of your visit to Mount Sinai, and they will make the necessary arrangements. Accessible telephones are available throughout the Hospital.
 

Sign Language interpreter

If you require a Sign Language Interpreter, please inform the clinic/unit staff in advance of your visit to Mount Sinai and they will make the necessary arrangements, or you may have someone contact Interpreter Services directly between the hours of 7:30 a.m. and 5 p.m., Monday to Friday at 416-586-4800 ext. 8200 to make the necessary arrangements.

You can also contact the Hospital by using TTY at 416-586-8275, or emailing Interpreter Services at volunteer@mtsinai.on.ca. There will be no charge for this service.
 

Language interpreters

If you would like to arrange to have an interpreter who speaks your language, please inform the clinic/unit staff in advance of your visit to Mount Sinai and they will make the necessary arrangements.

Alternatively, Interpreter Services may be phoned between the hours of 7:30 a.m. and 5 p.m. at 416-586-4800 ext. 8200. Please note that this is an English-speaking line only. Find our more about our interpreter services.
 

Service animals

Your service animal is welcome to accompany you to your appointments. If you will be admitted to Hospital, please inform the surgical pre-admission/ nursing unit in advance of your admission to ensure that your service animal can be accommodated, and that the appropriate arrangements are made.

Please note that there may be situations where alternate plans need to be made, but every effort will be made to accommodate the use of your service animal.   

Patient escorts

If you need a volunteer to escort you while you are visiting Mount Sinai, we will try our best to make someone available for you. You can arrange this when you arrive at the main Hospital (at the Murray Street Reception) during regular business hours. Please be advised that patient escorts cannot lift or transfer patients/visitors.    

Contact Us

If there are still matters you feel require further attention, please contact Patient Relations at 416-586-4800 ext. 5066.