Accessibility

Mount Sinai Hospital - 600 University Avenue

• Wheelchairs are available at the Murray Street entrance
• All entrances are accessible (note that this might be impacted by construction, check the construction updates for the latest information)
• Accessible washrooms are located throughout the hospital
• Wheel-trans TTC stop is located next to the Murray Street entrance

60 Murray Street Location

• Wheelchair access is available from the south entrance of the building
• Wheel-Trans TTC stop is located at the walkway at south entrance of building

700 University Avenue – Third Floor

Frances Bloomberg Centre for Women's and Infants' Health

• The main entrance is accessible and can be accessed from University Avenue
• All washrooms are wheelchair accessible
• Wheel-Trans TTC stop is located on University Avenue outside the main entrance

Communications devices (TTYs, Pocket Talkers and other assistive devices) are available to patients. As well, accessible telephones are available throughout the hospital.

If you require an assistive device, please inform the clinic/unit staff in advance of your visit and they will make the necessary arrangements.

To arrange for an interpreter who speaks your language (including sign-language), please inform the clinic/unit staff in advance of your visit to Mount Sinai and they will make the necessary arrangements.

You may also contact Interpreter services between 7:30 a.m. and 5 p.m. at 416-461-8252 ext. 2121 or email [email protected]. There will be no charge for this service.

Visit our Interpreter Services page for more information.

Service animals are generally welcome to accompany you to your appointments. Please inform the surgical pre-admission/ nursing unit in advance of your admission to ensure that your service animal can be accommodated, and that the appropriate arrangements are made. Please note, there may be situations where you will be asked to accommodate the use of your service animal. Learn more about Service Animal procedures.

• Animals at Mount Sinai Hospital (PDF)
  Mount Sinai Hospital welcomes people with disabilities partnered with a service animal. This policy aims to address concerns regarding the presence of service animals, and help in maintaining infection control principles.
• Information for Patients and Visitors on Service Animal Procedures (PDF)
• Services Goods and Facilities Accommodation Procedure
• Providing Care for People with Disabilities (PDF)
  This comprehensive policy has been prepared to ensure that all members of the hospital community are aware of their rights and responsibilities to benefit all patients, visitors, employees, associates and volunteers by achieving accessibility for people with disabilities.
• Emergency Response Planning for Employees with Disabilities (PDF)
• Assistive Devices Policy (PDF)
• 2010 Customer Service Accessibility Report (PDF)
• Accessibility at Mount Sinai Hospital - Presentation (PPT)
  This presentation helps explain Mount Sinai's Customer Service Standard as part of the Accessibility for Ontarians with Disabilities Act, our reponsibilities and our implementation plan.
• Eliminating Barriers, Providing Support (PDF)
  A staff guide to disability and interacting with people with disabilities.
• Vendor Letter (PDF)
  Information for vendors who provide service and their responsibilities to people with disabilities.
• 2013 Compliance Report

On September 29, 2003, the Mount Sinai Hospital Board of Directors adopted the following "Accessibility Planning Policy" for the organization. Mount Sinai Hospital is committed to:

• the continual improvement of access to facilities, policies, programs, practices and services for patients and their family members, staff, health care practitioners, volunteers and members of the community;
• the participation of people with disabilities in the development and review of its annual accessibility plans;
• ensuring hospital by-laws and policies are consistent with the principles of accessibility; and
• The establishment of an Accessibility Working Planning Committee at Mount Sinai Hospital (see our Terms of Reference - PDF).

Download the following Sinai Health - Mount Sinai Hospital Accessibility Plans as pdf documents: 

• Multiyear Accessibilty Plan 2024-29  (PDF)