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What to do if you feel discriminated against

Everyone who works at Mount Sinai is committed and qualified to give you excellent care. We are working to foster a healthy and positive environment that respects the personal worth, dignity and diversity of each member of the hospital community.

Everyone at Mount Sinai Hospital deserves to be treated with respect. You deserve it. So does everyone who works here.


What is discrimination?

Discrimination is behaviour that excludes individuals or treats them unfairly because they are members of specific groups. According to the Ontario Human Rights Code, individuals cannot be discriminated against in services and facilities based on their race, sex, sexual orientation, gender identity, gender expression, colour, ancestry, place of origin, ethnic origin, marital status, age, disability, citizenship, family status or religion.


What is harassment?

Harassment and sexual harassment include behaviour that is unwelcome, offensive or intimidating. Harassment is often a behaviour that offends someone such as:

  • Ridiculing, taunting, belittling, humiliating or insulting someone.

  • Persistent or unwelcome sexual flirtation or advances.

  • Refusing treatment from a health-care provider because of their race, religion or accent.

Mount Sinai Hospital is not the place for abusive language, shouting, or comments, jokes or slurs that demean or are hurtful about:

  • race
  • religion
  • age
  • sex
  • gender identity
  • disability
  • sexual orientation


Your rights and responsibilities

You have the right:

  • To be treated with dignity and respect by everyone in the hospital;
  • To be free from discrimination and harassment;
  • To receive appropriate, accessible and equitable care;
  • To lodge complaints without fear of reprisal.

You have the responsibility:

  • To treat everyone in the hospital community including staff, volunteers and other patients with respect.


What to do if you feel you are being discriminated against or harassed

Everyone at Mount Sinai Hospital should be treated with dignity and respect. If you feel you have experienced discrimination or harassment, you may choose to:

  • Speak directly to the person involved and request that they stop the offensive behaviour;
  • Speak to the manager or Nursing Unit Administrator responsible for the area;
  • Contact the Patient Relations Unit at 416-586-5066 or by visiting room 432-01 on the 4th floor of the Hospital;
  • If you feel threatened or unsafe ask a Hospital employee to contact Security or call 416-586-4800 ext. 5056.