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What to expect in Emergency

As a patient in our Emergency Department, your welfare is our main concern. We want to make your visit as easy and as comfortable as we can.


emergency departmentWhen you arrive you will be seen by the triage nurse. The triage nurse will assess how quickly you need treatment and in which area your care will be given. You will be asked questions about what brought you to the Emergency Department and about your general health. Your pulse, blood pressure, temperature and breathing will be measured and notes will be made of any allergies or current medications being taken.

Please leave your personal belongings and valuables with your companion. If this is not possible, please ask to have your items stored by Hospital security.


The registration clerk will ask for your name, address, Ontario Health Card (OHIP) number (or other health insurance plans), family doctor's name, and an emergency contact phone number. The clerk will make up a chart for you and give you an identification wrist band.


Treatment is administered based on how severe your symptoms are when you are seen by the triage nurse. In the treatment area, a primary nurse will assess your condition and be responsible for your care while you are in the Emergency Department.

Mount Sinai is a teaching hospital and you may be seen by a physician-in-training. However, your care will be supervised by the Emergency Physician in charge. Depending on the severity of your condition and/or test results, the Emergency Physician may:

  • send you home with instructions;
  • make arrangements to follow up with your family doctor if necessary (if you do not have a family doctor we can suggest one), or for you to see a specialist or clinic at Mount Sinai Hospital; 
  • refer you to a consulting physician or a specialist who will decide whether or not to admit you to the Hospital.

If you're leaving the emergency, plase make sure you understand all instructions before you go.

Other concerns

The Emergency Department will contact a Rabbi, Priest, or Minister if you or your loved ones need religious or
spiritual support. Social workers are also available to help you with any personal concerns you may have. These and
other members of the health-care team (Doctor, Occupational Therapist, Physiotherapist, Home Care) can be contacted by your nurse.

Family members

We encourage family members to be involved in care. In the best interests of all our patients, we request the following:

  • that families have one person to act as their spokesperson to decrease confusion and make communication between staff and family members easier;
  • that families follow instructions given by the nurse with regards to limiting the number of visitors and the noise level;
  • that visitors respect the privacy of other patients and not wander freely through the department.

Waiting Time

Patients requiring the most urgent care must be treated first. Things can change quickly in the Emergency Department and delay your care. The average visit to the Emergency Department is 5 hours. This means that many visits are shorter and some are longer.

Contact Us

For more information visit the Emergency Medicine at Mount Sinai webpage. You can reach the Mount Sinai Hospital Emergency Department at 416-586-5054.