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Frequently Asked Questions

Who can I talk to when I have questions or concerns?

Ongoing communication between patients and families and the critical care team is important. We encourage you to ask questions and share your concerns.

Sometimes, we may arrange family meetings to discuss the patient's plan of care and to give you the opportunity to have your questions answered. It is helpful if you designate a family member as a spokesperson. This person can be a valuable "communication link" between the family and the health care team.

Please feel free to call us at 416-586-4800 ext. 4610 at any time, even when you are away from the Hospital, if you are concerned about your family member or have questions.

What can I do to help my loved one?

Your caring and support are a vital part of your loved one's care. Some of the things that you may want to do to help are:

  • Visit - short but frequent visits are often the best way to offer comfort.
  • Feel free to speak words of encouragement and support, even if your loved one is sedated or unable to speak. Offer reassurance about things that may be on their mind-for example, how children or the family pet are doing.
  • If your loved one is awake but has a breathing (ET) tube, he or she will not be able to speak. Communicate by asking questions that require only "yes" or "no" answers or by using a pen and paper or pictures.
  • Hold your loved one's hand or touch their face. Your presence alone shows you care.
  • Bring some personal items from home such as family photos or toiletries (but please leave valuables at home)
  • Remember to take the time to take care of yourself.

What are "rounds"?

Every day in the morning the interdisciplinary team meets for "rounds". This is when the team visits the patient's bedside to discuss the plan of care.
Decisions involving all team members will be made at this time.

For example, if a patient improves and no longer requires continuous monitoring, he or she may be transferred to a step down unit, where care is provided at an intermediate level, a regular ward or to a hospital closer to home.