You are here: Home / Areas of Care / Schwartz/Reisman Emergency Centre / Frequently Asked Questions
Share:

Frequently Asked Questions

Emergency Department

The following are answers to frequently asked questions about the care you or your loved one will receive in our Emergency Department. If you have additional questions not covered here, please feel free to reach out to a member of our team.

How do I get to the Emergency Department?

Mount Sinai Hospital’s Emergency Department is located at 600 University Avenue, just south of College Street and University Avenue in downtown Toronto. Once you arrive, you can access the hospital via:

  • University Avenue (open daily from 6 a.m. to 8:30 p.m.)
    • Two passenger drop-off spots on University Ave. north of the emergency driveway.
    • A pedestrian walkway from University Ave.
  • Murray Street entrance (24-hour access to the hospital)
    • Parking is available across the street from the hospital on Murray Street.
    • A pedestrian walkway along the west end of the driveway.

What’s the process when I arrive in the Emergency Department?

  • When you arrive in the Emergency Department, please go to triage desk to be seen by a registered nurse. Following the triage nurse assessment, you will be asked to register then wait for the appropriate exam room based on the severity of your emergency.
  • For a detailed process of your visit to the Emergency Department, please see "What to Expect in the Emergency Department".

How long might I have to wait?

  • We do our best to let you know when you will be seen however, patients requiring the most urgent care must be treated first so your wait time will depend on the severity of your emergency. Additional wait time may incur while your tests are being processed in the laboratory or diagnostic imaging department.
  • Please understand that our aim is to provide you with the most efficient service possible. If you do have to wait, a registered nurse will be nearby to answer your questions and monitor your condition.
  • For more information, watch this video about wait time in the emergency department.

Can my family/friends stay with me or visit?

  • Absolutely. Mount Sinai Hospital encourages family-centered care.
  • Visitor stickers will be distributed to your family and friends by the triage nurse. These stickers will your visitors as members of your circle of care throughout your visit.
  • To protect our patients’ rights to privacy and confidentially, visitors should:
    • Follow instructions given by the nurse with regards to limiting the number of visitors and the noise level;
    • Not wander freely through the department; and,
    • Assign one person to act as their spokesperson to decrease confusion and make communication between staff and family members easier.

Where can I smoke?

  • Mount Sinai Hospital is a smoke-free environment. By law, smoking is not allowed anywhere on hospital property or within nine metres outside of the hospital doors.

I’m a senior and may require assistance. Who will support me?

  • Mount Sinai has implemented a number of senior-friendly initiatives in the Emergency Department. For example, the emergency department staff are supported by geriatric emergency management nurses (GEM) who are equipped to conduct a comprehensive assessment and arrange for services to support your needs, as appropriate.
  • In addition, specially-trained volunteers through our Maximizing Aging Using Volunteer Engagement (MAUVE) Program are also available to assist you and provide functional support.

Can I request religious, spiritual or other support?

  • Mount Sinai Hospital’s Chaplaincy Department provides a range of services to people of all faiths who are seeking support, prayer and meaning in a time of crisis. Chaplaincy services are available 24 hours a day, seven days a week to patients and those who accompany them.
  • Social workers are also available to assist you with any personal concerns you may have and other members of the health care team (Doctor, Occupational Therapist, Physiotherapist, Home Care) can be contacted by your nurse.

What if I am sent home?

  • You will be given treatment instructions and may be advised to follow-up with your family doctor or another physician or clinic. Routine questions about your condition should be addressed by the follow-up physician. If your condition gets worse and you are concerned, return to the Emergency Department immediately.
  • If you have questions about the instructions you received, call the Emergency Department at 416-586-5054 and identify yourself as a recent patient with questions about your care. The staff will get your chart and refer you to a nurse.

Who do I call with questions and feedback about the Emergency Department?

  • If you have any questions or feedback, please contact:
    • Emergency Department: 416-586-5054
    • Emergency Physician's Business Office (for billing problems, etc.): 416-586-5058
    • Patient Relations Office (for compliments, concerns): 416-586-5066
  • Please note, no medical advice or wait times will be given by phone.

What’s changing in the Emergency Department?

  • If you have any questions or feedback, please contact:
    • To evolve with the growing population and changing needs of our patients, families and clients, the emergency department will be expanded and redesigned as part of Phase 3A of Renew Sinai, our hospital’s largest capital redevelopment project.
    • Learn more about the redevelopment of the Schwartz/Reisman Emergency Centre, by visiting RenewSinai.ca.
  • Please note, no medical advice or wait times will be given by phone.

Will construction activity slow down services and patient care in the Emergency Department?

  • Throughout our redevelopment, the Emergency Department will remain open 24 hours a day, 7 days a week, and committed to providing positive patient experiences.