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Mount Sinai’s Declaration of Patient Values

As part of Mount Sinai Hospital’s commitment to delivering the best patient and family-centred care, we have created a Declaration of Patient Values, which reflects not only what our community expects from their health care experience at the Hospital but affirms Mount Sinai’s own vision of delivering exceptional quality care for patients.

To truly capture the patient experience, Mount Sinai conducted a broad consultation process, inviting feedback from community members, patients and families through conversations, interviews and an online survey.

In accordance with the Ontario’s Excellent Care for All Act, we have posted the Declaration of Patient Values below.

The values help us strengthen our commitment to delivering excellence in patient care and will allow us to uphold our promise of delivering The Best Medicine.

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Declaration of Patient Values

As a patient, what I value about my experience is:

  • Receiving the best quality care in a safe and well co-ordinated manner, across the continuum of my care.
  • Being informed about my care, in terms and language that I can understand.
  • Being introduced to each member of my health-care team, including their roles.
  • Being an active participant in my care, having my views heard, and making decisions in collaboration with my family and health-care providers.
  • Being treated with dignity and respect and receiving equitable and compassionate treatment regardless of rny race, religion, ethnicity, age, sex, gender identity, sexual orientation or disability.
  • Having timely and easy access to services I need.
  • Feeling safe and protected in a clean, comfortable, hazard-free environment.
  • Having my privacy and confidentiality protected and knowing that my information will not be shared without my permission, or discussed in public places.
  • Being cared for in a hospital that is responsive to community feedback and takes steps to continuously improve on service delivery.
  • Being made aware of research opportunities and having the choice to participate.

As a patient, I will:

  • Share the responsibility for my care and wellbeing and provide accurate information.
  • Ask questions when I am unsure or need clarification.
  • Be respectful and courteous to all physicians, staff, students and volunteers.
  • Respect the rights, property, privacy and diversity of all, including other patients and their families.