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FAQs for Patients and Caregivers

Frequently asked questions for patients and caregivers at Mount Sinai Hopsital.

Mount Sinai Hospital is introducing a policy that welcomes patients to have someone stay with them 24 hours/day. In order to support family presence and maintain a restful environment, we are introducing Quiet Hours.

Quiet Hours are from 10:00pm-7:00am.

Patients can select one person to remain with them during Quiet Hours. Caregivers staying on the 10th, 11th, 12th and 14th floors during Quiet Hours will require a temporary ID badge. The security desk can be found beside the Murray entrance on the main level.

Please speak with a member of the care team if you are on or will be visiting a patient on the 9th floor (Inpatient Psychiatry), 15th floor (Labour & Delivery), 16th floor (Obstetrics or Maternity), 17th floor (Neonatal Intensive Care Unit) or the 18th floor (Intensive Care), for instructions around Family Presence.

Children are welcome to visit outside Quiet Hours. Please speak with the care team if children needing direct supervision wish to visit during Quiet Hours.

We have options including:

  • Food Hall (on the main level by Murray Street entrance): open daily until 8:00 pm
  • Second Cup (on the main level by University entrance):  open 24 hours, Monday-Thursday and 6:00 am‑9:00 pm Friday-Sunday.

Caregivers can rest in a chair or recliner, if it is available and the space in the room allows for one. Please be aware that recliners are used in the daytime with patients and may be removed when Quiet Hours are over. Unfortunately, we do not have beds for caregivers that stay overnight.

The washrooms in patient rooms are for patient use only. Please use the visitor restrooms that are on each unit. Unfortunately, we do not have showering facilities for caregivers at this time.

Caregivers can rest in a chair or recliner, if it is available. Sharing the bed is not recommended.

Yes, caregivers may stay with patients in shared rooms. There may be times when a caregiver cannot stay, or may be asked to leave, in order to support all patients in a shared space.