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Information for Patients

General Information - Patient Relations


How to address your questions or concerns:

If you have questions or concerns about the care you are receiving or if you have a concern about your safety, we need to know.

If you are an in-patient on a nursing unit or in the Emergency Department:

Please discuss your questions and concerns with a member of your health care team, your primary nurse, the nursing unit administrator or your treating physician.

If you are a patient in other areas of the hospital:

Please discuss any questions or concerns with the staff providing your care or their Manager or your treating physician.

If you feel your questions or concerns require further attention:

No matter how you choose to contact us, the Patient Relations Unit will ensure your comments are addressed and will contact you if you request a response.

  • If after speaking to the staff involved in your care or to the area Manager you feel your questions or concerns require further attention, you are invited to contact the Patient Relations Unit.  You may do this by telephone, letter, fax, email or in person.
  • The Patient Relations Unit is located in Room 208A on Level 2.  If it is after hours or the office is closed, you may complete an Intake Form, located on the door and drop it in the mailbox.
  • If you prefer, please contact us via email at patientrelations@sinaihealthsystem.ca

No matter how you choose to contact us, the Patient Relations Unit will ensure your comments are addressed and will contact you if you request a response.