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Visiting a Patient

Mount Sinai’s family presence policy means that we welcome families and caregivers to be with patients 24 hours a day. To help patients get the rest they need, we observe Quiet Hours.

Quiet Hours are from 10 p.m. to 7 a.m.

During Quiet Hours:

  • Patients are welcome to have one person stay with them.
  • Most units will need caregivers to sign in with security and wear a wrist band.
  • Please be sensitive to the needs and wishes of roommates. Lounges are available on most floors for family and friends to visit if the patient's roommate is sleeping or having a procedure done.
  • For more information about Quiet Hours, please speak the care team on your unit.

When you are here during Quiet Hours please:

Speak quietly

Dim overhead lights

Turn cellphones to silent

Help protect patients

Sinai Health is a mask-friendly environment in all areas of our buildings. The choice to wear a mask will be respected and supported. Medical grade procedure masks are available at points of entry and other common areas.

If you feel unwell (e.g. respiratory symptoms, fever or vomiting/diarrhea), or have been diagnosed with COVID-19 in the last 10 days, do not visit a patient in the hospital.

Clean your hands often for at least 15 seconds, especially when entering or exiting a patient’s room.

Some units have specific rules around visiting to support the needs of their patients:

Unit Visiting Information

Emergency Department

Space is limited in the Emergency Department (ED). If physical space allows in the waiting rooms, visitor access will be prioritized for the following patients:

  • Patients under age 18
  • Patients with cognitive impairment
  • Patients who are unable to effectively communicate
  • Patients at end of life
  • Patients experiencing a critical event or illness

Inpatient Psychiatry

(9th floor)

  • Family Presence is part of the care plan for each patient. Please speak with the care team for more information.

Labour and Delivery

(15th floor)

  • Two caregivers are welcome at any time.

Neonatal Intensive Care Unit and Level II Nursery

(17th floor)

24-hour access for TWO care partners/visitors at a time.

  • Any visitor must be accompanied by a parent.
  • All visitors must be over the age of 16 with the exception of siblings who must be over the age of two.
  • Siblings over age of 12 are considered visitors.

Intensive Care Unit (ICU)

(18th floor)

  • Two caregivers are welcome at any time.
  • Access to the unit will be determined by the manager.