You are here: Home / Patients and Visitors / Visiting a Patient

Visiting a Patient

Mount Sinai’s family presence policy means that we welcome families and caregivers to be with patients 24 hours a day. To help patients get the rest they need, we observe Quiet Hours.

Quiet Hours are from 10 p.m. to 7 a.m.

During Quiet Hours:

  • Patients are welcome to have one person stay with them.
  • Most units will need caregivers to sign in with security and wear a wrist band.
  • Please be sensitive to the needs and wishes of roommates. Lounges are available on most floors for family and friends to visit if the patient's roommate is sleeping or having a procedure done.
  • For more information about Quiet Hours, please speak the care team on your unit.

When you are here during Quiet Hours please:

Speak quietly

Dim overhead lights

Turn cellphones to silent

Help protect patients

Wear your mask in patient rooms, waiting rooms and in patient care areas. Please follow the mask guidelines posted and the instructions from the clinical teams.

If you feel unwell (e.g. respiratory symptoms, fever or vomiting/diarehea), or have been diagnosed with COVID-19 in the last 10 days, do not visit a patient in the hospital.

Do not eat and drink in patient rooms or waiting rooms. If you need to eat or drink, please go to the Food Hall or other public places where masks are optional.

Clean your hands often for at least 15 seconds, especially when entering or exiting a patient’s room.

Some units have specific rules around visiting to support the needs of their patients:

Unit Visiting Information

Emergency Department

Space is limited in the Emergency Department (ED). If physical space allows in the waiting rooms, visitor access will be prioritized for the following patients:

  • Patients under age 18
  • Patients with cognitive impairment
  • Patients who are unable to effectively communicate
  • Patients at end of life
  • Patients experiencing a critical event or illness

Inpatient Psychiatry

(9th floor)

  • Family Presence is part of the care plan for each patient. Please speak with the care team for more information.

Labour and Delivery

(15th floor)

  • Two caregivers are welcome at any time.

Neonatal Intensive Care Unit and Level II Nursery

(17th floor)

24-hour access for TWO care partners/visitors at a time.

  • Any visitor must be accompanied by a parent.
  • All visitors must be over the age of 16 with the exception of siblings who must be over the age of two.
  • Siblings over age of 12 are considered visitors.

Intensive Care Unit (ICU)

(18th floor)

  • Two caregivers are welcome at any time.
  • Access to the unit will be determined by the manager.