Here are answers to some of the common questions asked about the Family Health Team at Mount Sinai Hospital.

Our calls are answered live from 8:30 a.m. - 5:00 p.m., please call our office during these hours to speak to a secretary.

If you have a health concern which requires urgent attention, please call between 8:30 am and 11 a.m. and we will try to accommodate your request with one of our providers.

Appointments with our team are in high demand and your early cancellation will give another person the opportunity to access timely medical care. Please be considerate and phone our office 24 hours prior to your appointment to cancel or re-book. Failure to do so may result in a minimum cancellation fee of $50.00.

Prescriptions are refilled during office visits only. Please plan ahead to ensure you do not run out of medications, and speak to your doctor or nurse practitioner at your appointment about any refills you may require. A good practice is to bring all your medications with you to each appointment.

If you wish to have a referral to a specialist, please book an appointment to have the problem assessed. When a referral to a specialist is made for you, it generally takes four to six weeks for the specialist’s office to call you to schedule an appointment. If you are not contacted about your specialist appointment, call the office to ask for a status update. Please re-book with your physician or nurse practitioner if there is a change in your condition which may necessitate an urgent referral.

Our team collects your health information in order to treat and care for you. It is only shared with the people who are directly involved in your care, including students, residents, and post-graduate trainees.

At times, we may send you information regarding new services available at our clinic. If you do not wish to be contacted or receive mailings from us, please let your secretary know.

For more information about how we protect your privacy or how to access your health record, download our "Privacy: A Guide for Patients"   brochure or contact the Mount Sinai Hospital Corporate Privacy Officer at 416-586-4800 ext. 2101 or [email protected].

Some services, like forms and letters are not insured by OHIP. Please refer to our Uninsured services fee chart for services not covered by OHIP. Fees may be adjusted according to your ability to pay. Please speak to your health care provider if you have any questions. (Uninsured Services Fee Chart).

It is our usual practice not to call patients with normal lab results. You will, of course, be informed of all significant or abnormal reports. When medically indicated, or if you are concerned, we will see you in the office to discuss the results and organize future action as needed.

In order to be able to contact you with important information, it is essential that you keep us informed of any changes to your address, telephone numbers, email address and health card. You must bring your valid health card to check in at your visit.