You are here: Home / Patients and Visitors / Visiting a Patient / FAQs for Patients and Caregivers

FAQs for Patients and Caregivers

Frequently asked questions on Family Presence at Mount Sinai Hospital.

Mount Sinai Hospital’s Family Presence policy welcomes patients to have someone stay with them 24 hours/day. In order to support family presence and maintain a restful environment, we have Quiet Hours.

Quiet Hours are from 10 p.m. - 7 a.m.

Patients can select one person to remain with them during Quiet Hours. Caregivers staying during Quiet Hours will require a wrist band from the security desk, which can be found beside the Murray entrance on the main level.

Please speak with a member of the care team if you are on or will be visiting a patient in the Emergency Department, on Inpatient Psychiatry, Labour & Delivery, Obstetrics or Maternity, the Neonatal Intensive Care Unit or the Intensive Care Unit, for instructions around Family Presence.

Children are welcome to visit outside Quiet Hours.

There are limited options within the hospital during Quiet Hours. For more information on what food options are available, visit Shops and Retail Food Services.

Caregivers can rest in a chair or recliner, if it is available and the space in the room allows for one. Please be aware that recliners are used in the daytime with patients and may be removed when Quiet Hours are over. We do not have beds for caregivers that stay overnight.

The washrooms in patient rooms are for patient use only. Please use the visitor restrooms that are on each unit. We do not have showering facilities for caregivers.

Hospital beds are designed to support patients and allow the health-care team to provide care. Sharing a bed is not permitted. Caregivers can rest in a chair or recliner, if it is available.

Yes, caregivers may stay with patients in shared rooms. There may be times when a caregiver cannot stay, or may be asked to leave, in order to support all patients in a shared space.

Mount Sinai Hospital operates 24-hours a day, for everyone’s safety it’s important for us to understand who is in the building and what role they are playing. The wrist band helps identify caregivers who are remaining during Quiet Hours.