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Basic e-mail message

At Mount Sinai Hospital, we recognize that patient-centred care starts with support from family and friends. Our free MSH CareMail service lets you stay in touch during the hospital stay of someone you care about.

Simply fill out the form below with your message and the patient's formal name and room number (if known). Volunteers will deliver the basic e-mail message in a sealed envelope within 24 hours of receiving it. E-mails received on weekends and holidays will be delivered the next business day.

Unfortunately, we cannot deliver e-mail messages after a patient has been discharged from the hospital and gone home.


Important Privacy Information About MSH CareMail

  • Please do not include anything in your message that you would feel uncomfortable writing on a postcard being sent through regular mail.
  • Mount Sinai will make every reasonable effort to deliver messages to patients listed in the patient directory; if a patient has requested that their name be removed from the patient directory, our volunteers will not be able to deliver your email message.
  • We are unable to confirm delivery of any emails due to patient confidentiality.
  • Undeliverable e-mail messages will be disposed of securely. For undeliverable personalized cards, we will contact the sender to discuss alternative delivery options.


If you have any questions or feedback please contact Volunteer Services at 416-586-4800 ext. 8200 for more information.